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Tamga Wallet
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I lost my phone

With your revocation code you close your wallet from any browser; then you set it up on a new phone and get your credentials from the institutions again.

Topics in this guide

Before you start

  • The revocation code you saved during setup.
  • Any device connected to the internet.

Steps

  1. Step 1: Open the closing page

    On another phone or a computer, open the link on the Lost phone page.

    Lost phone screen: the three steps for closing the wallet remotely from another device.
    Lost phone

  2. Step 2: Enter your revocation code and confirm

    The page asks for no name, phone number or email. Case and dashes do not matter.

  3. Step 3: Install Tamga Wallet on the new phone

    Set up your wallet and verify your identity again.

  4. Step 4: Get your credentials from the institutions again

    Keys are bound to the old phone, so credentials do not move; you get each one again from its institution.

  5. Step 5: Ask for your records to be deleted, if you want

    Closing does not delete your records at Tamga. To delete them: Delete my data.

Good to know

  • Once closed, institutions stop issuing credentials or renewals to that wallet; credentials from the Tamga identity service are revoked within 24 hours.
  • If the old phone ever connects to the internet again, the wallet deletes its credentials by itself.
  • If you do not have the code: verifying your identity again on the new phone automatically revokes the identity credential on the old one.
  • If you find the phone, it shows “This wallet was closed” when opened; set it up again with This is my phone — set up again.
  • When you verify your identity again, your “Sign in with Tamga” pseudonyms come back.
  • With the same code you can see on the My wallet status page whether your wallet is active or closed — and, if Tamga Wallet closed it for a security reason, why. Issues that affect several wallets are listed on the Security advisories page.